- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
Shipping & Delivery
All orders are usually dispatched within 7-21 working days but can take longer depending on stock availability. If you have any special requests regarding the delivery of your order then e-mail us with your request. Once your order has been placed an approximate delivery date will be confirmed to you along with your order confirmation normally within 24 hours.
Our standard delivery service is to the first door of the property. Although we strive to ensure that all goods arrive complete and without any damage, it is impossible to guarantee this. Damaged or faulty goods must be reported as soon as possible after the delivery.
We suggest that if any goods appear damaged on delivery then customers should refuse the goods and sign the courier’s manifest as “damaged on delivery, item refused”. If the goods appear superficially damaged (i.e. the packaging looks damaged) please accept the goods and sign the courier’s manifest as “damaged on delivery”. We deliver to mainland UK addresses only. If your delivery address is on the islands of Scotland or the Scottish Highlands or another off shore location such as the Isle of Wight, Jersey, Guernsey, Ireland or the Isle of Man, we do not deliver to these areas. For more details on non-standard delivery areas (Mainland Britain or otherwise) please email us BEFORE placing your order.
Privacy & Security
At Furniture Mill Outlet, we are committed to protecting your privacy. We assure all customers that any information provided to Us will remain safe and secure and only be used in order to process your order. We do not provide or sell your details to third party companies.
Returns & Replacements
The safest and most secure way to place your order is by using our secure online payment gateway which meets the compliance law and requirements. Please provide the correct address and contact number as this will help to ensure that there are no delays in processing your order.
Opening Hours (Telephone & Email Support)
Monday 10.00 am to 6.00 pm
Tuesday 10.00 am to 6.00 pm
Wednesday 10.00 am to 6.00 pm
Thursday 10.00 am to 6.00 pm
Friday 10.00 am to 6.00 pm
Bank Holidays Closed