Refunds

We hope you’re happy with your purchase, if you decide it isn’t right for you,  you can return or exchange unwanted items within 14 days of purchase. Please note that any refunds will be made back to the original payment type.

Please note, items must:

      • Be unused and in their original condition (including all packaging and tags intact)


      • Have proof of purchase such as receipt or order confirmation. Without proof of purchase, we are unable to provide a refund or exchange. This does not affect your statutory consumer rights.


    • There are some items that we can’t return or exchange unless faulty. This includes custom made and custom ordered items listed below.



How can I return an item?

UK consumers have statutory rights (i.e. rights protected by law) to return items that are faulty. There are also statutory rights to return certain goods purchased online, so called “cancellation rights”. These statutory rights are explained below.

We also offer customers return rights under our “Change of Mind” policy. This allows you to return products (subject to exclusions) within 14 days of purchase if you change your mind.

For details on how to return specific items, whether large items like sofas or smaller items like mattress toppers, please get in touch.

If you have any other questions, please take a look at our FAQs section below.



Your statutory rights

Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).

When cancelling an order under these Regulations you are responsible for the cost of returning the goods to us or our cost of collection if the goods are ones which cannot normally be returned by post.

We will refund the cost of the goods including the standard delivery charge once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:


        • Made to Order products including beds, mattresses and sofas. These products are made to your specification


      • Made to Order items are excluded from our standard cancellation period. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, Made to Order products are non-returnable and cannot be cancelled.


    In addition, unless faulty, damaged, missing or otherwise not in accordance with specification, for health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:


          • Mattress toppers


          • Pillows


        • Mattresses


      If you wish to cancel your order please follow our returns procedure below. Where goods have been received, you must return the goods to us within 14 days of cancelling your order. Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.